Privacy notice

TLScontact AM Limited Liability Company (hereinafter “TLScontact”, “we”, “us”, “our”), under company number 273.110.798497 and our registered office at 309, 67 Hanrapetutyan str., Center 0001, Yerevan, RA, Armenia, , is committed to protecting the privacy and security of users of its websites and users of TLScontact's services (hereinafter "you", "your"). The purpose of this Privacy Policy (the "Privacy Policy") is to explain why and how we collect and use your personal data, to keep you informed, and to maintain control over your information.

TLScontact processes your personal data in accordance with the applicable legislative provisions, in particular the Law of the Republic of Armenia of 13 June 2015 No. 49-ZR on the Protection of Personal Data.

This Privacy Policy applies to all services provided by TLScontact. By using our services, you acknowledge that you have been informed that TLScontact collects, stores, uses, processes, transfers and discloses your personal data in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or how we use your personal data, please contact our Data Protection Officer at the following address:

TLScontact Data Protection Officer:

Email: dp@tlscontact.com

TLScontact is a pioneering company specializing in customer relationship management. Our core business is to operate visa application collection centres on behalf of government authorities ("our Clients", "Diplomatic Mission(s)").

TLScontact is a member of the Teleperformance Group, a global leader in outsourced omnichannel customer experience management for governments and enterprises.

Your personal data (i.e. any information that directly or indirectly identifies you) is collected on behalf of our Clients for the purpose of providing a visa and/or immigration service, and performing administrative tasks, without any judgments related to the aforementioned services (see Section 3 of this Privacy Notice). Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services in general related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors.

Our Clients are the data processors and TLScontact may act as a data processor or an  authorised person depending on the nature of the services and processing involved. As an authorised person, TLScontact only collects personal data on behalf of and under the instructions of our Clients.

3.1. How do we collect your personal data?

We obtain personal data about you in the course of providing our services, such as when you contact us to apply for a visa.

Your representatives may also submit personal data about you to us on your behalf. We conduct the necessary checks and systematically validate the identity of individuals claiming to be your representative before accepting information about you through a representative.

3.2. What do we collect?

We will only collect personal data that is required by our Clients to submit a visa application or provide a related service. The type and categories of personal data we collect depends on the visa/service you are applying for.

In particular, we collect, by way of example, the following categories of personal data:

• Personal details:name, nationality, gender, information on your travel document (passport or ID card), email address, telephone number, marital status, postal address, date and place of birth, photographs, etc.
• Sensitive personal data:health related information, biometric data (fingerprints, digital face image, DNA swabs) records of criminal activities, legal proceedings etc.
• Personal data about your relatives: children, parents, spouse, personal details of inviting party,
• Business, education:business and/or employment activities, student activities, employer/student address and contact details.
• Financial data:payment card details, bank account details, national insurance details, proof of salary, taxes etc.
• Electronic media data:Video and audio recordings.

This list may vary depending on the Client’s requirements and the services you request from us.

If you wish to know exactly what personal data will be collected in connection with your visa/immigration service, please contact the relevant Diplomatic Mission for more information.

3.3. How is your personal data used?

We will never sell your personal data or use it in any way without your knowledge. We will only use your personal data on behalf of our Client, in accordance with their instructions, to provide the specific visa/immigration service you require. In particular, we may use your personal data to:

• Validate who you say you are;
• Book an appointment for you to one of our Visa Application Centre (VAC);

• Assist you in your visa application or other application;

• Carry out further verification procedures in relation to your visa or other application;
• Provide you with additional services that you request relating to the visa application, we may in particular use your personal data to process any added value services (AVS) that you request, relating to your visa application, for example a courier delivery service to ship your application documents to your address of choice;
• Allowing appointments to be made;
• To allow you to track the status of your application;

• To fulfil our obligations under the terms of the mandate entrusted by our Client;
• To keep you informed of the status of your request and to send you the necessary notifications in connection with the service you have requested.

This data processing is carried out on the basis of the execution of the contract between TLScontact and the Client and on the compliance with legal obligations.

For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact the Embassy of the Czech Republic in Yerevan.

3.4. How long do we keep your personal data?

We retain your personal data in accordance with our legal obligations and our Client's instructions. As a general rule, we do not retain any personal data once the visa application process has been completed. We will only retain your personal information for as long as necessary to provide the service.

For more information on the period for which your personal data is kept by our Client, please contact the Embassy of the Czech Republic in Yerevan.

3.5. Who has access to your personal data?

Companies of the TLScontact Group/Teleperformance Group

We may share your personal data with companies belonging to the TLScontact group and/or the Teleperformance group when this is necessary to process your request or to provide related services.

Public Authorities and Diplomatic Missions

In connection with your visa application or the provision of a related service, your personal data will be transmitted to our Client, i.e. the Embassy of the Czech Republic in Yerevan that acts as the data Processor. This Diplomatic Mission may share your personal data with, for example, a public body, a supervisory authority or law enforcement agencies for the prevention of criminal or terrorist acts. We do not have control over how your personal data is processed after it has been transferred to the relevant Diplomatic Mission. We therefore strongly recommend that you read their privacy policy as well as the information provided in the visa application forms.

Third parties for legal reasons

In order to comply with legal obligations and respond to requests from public bodies (including law enforcement and other public authorities), we may be required to share your personal data with third parties. This may include authorities outside of the country in which you are applying.

Third party service providers working on our behalf

We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the services concerned.

The third parties that provide us with support in the services that we offer you are the following:

• technological service providers to enable processing your application;
• providers and partners of services related to logistic, transport and delivery, and/or their partner establishments.

Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:

• Will be kept secure and confidential;
• Is stored for only as long as required to process service;
• Will never be used for anything other than to process the requested service;
• Will never be used for any marketing purpose by the third party except to the extent you consent upon this.

3.6. Overseas transfer of your personal data

Your personal data may be transferred outside the borders of the country in which you are applying due to the nature of our business. By applying for a visa or any other related service, your personal information will be transferred to the Czech Republic (that is included in the list of countries that ensure an adequate level of data protection, officially published by the  Personal Data Protection Agency). We will never transfer your personal data in an unsafe or unsecure way.

If we transfer your personal data to other countries whose applicable laws do not offer the same level of data privacy and protection, we will take measures to ensure that an appropriate level of data privacy and protection is provided, in accordance with legal requirements for the international transfer of personal data under Armenian law.

4.1. How do we collect your personal data?

We obtain your personal data when you visit our website, contact us regarding your visa application, fill in a form, visit our Visa Application Centre (VAC) or use our additional services.

4.2. What do we collect?

We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to:

• Personal details: name, email address, telephone number, postal address.
• Financial data: payment details.
• CCTV images for general surveillance.
• Application reference number
• Data inserted in TLScontact AI chat system
• IP address, operating system, browser type (as this website uses cookies – please check 4.5. below).

When we collect personal data through forms, including electronic forms, we will indicate the mandatory fields with an asterisk (*). While it is not mandatory to provide your personal data for the requested added value services (AVS), please note that we may not be able to deliver these services without it.

4.3. How is your personal data used?

We will never sell your personal data or use it in any way without your direct knowledge.

We may use your personal data for example to:

• Provide you with some additional services that you request, which are provided by TLScontact for its own account or for the account of certain TLScontact trusted partners (i.e., service directly linked or not to the visa application) and process your payments;
• Ensure the security of TLScontact’ s employees, visitors, customers and premises;
• Answer your inquiries and/or resolve any dispute relating to TLScontact services;
• Request your feedback on our services in order to allow us to improve the quality of our services. You can withdraw your consent to receive any question regarding the quality of our services at any time by contacting us on-line through the Feedback and Complaints page such as explained further under article 3 here below or by contacting our data privacy officer at the email address indicated here above;
• Improve the functionality of this website to create a better user experience and gain knowledge of how visitors view and utilise it.
• Send you marketing communications (with your consent) - we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by contacting us on-line where applicable.

In order to process your personal data lawfully, we must rely on one or more valid legal grounds. The grounds we rely on include:

• Where we process your personal data to provide you with the requested services and deal with enquiries and claims relating to these services (including questions asked through the AI chatbot on the website), the legal basis for processing is the contractual necessity.
• Where we process your personal data to deal with enquiries not related to a specific service, to send you marketing communications, to request feedback on our services, or to improve our website experience, the legal basis for processing is your consent.
• Where we use your personal data to protect our employees, visitors and premises, the legal basis for processing is the legitimate interests pursued by TLScontact to ensure the safety of individuals and property (except where your interests or fundamental rights override these).
• Where processing is necessary for compliance with a legal obligation to which we are subject, the processing is based on such a legal obligation.

4.4.  AI Chat Services

We provide AI-powered chat services to assist you with your visa application process and answer questions about our services. When you use our AI chat functionality:- Your conversations with our AI chat system are processed to provide you with relevant assistance and support;

- Chat data may be used to improve customer support quality;

- All chat conversations and associated data are automatically deleted after 30 days.

We do not intend to collect sensitive personal data through the chatbot. Therefore, we ask that you do not provide any Sensitive Personal Data. However, if you wish to provide such personal data for any reason, TLScontact will accept your explicit consent to use that personal data in the ways described in this privacy statement or at the point where you choose to provide us with it.

Personal data obtained via the chatbot is used only for the stated purposes at the time the data is collected.

If you have concerns about our AI chat services or wish to opt out of using this feature, you can contact us using the following e-mail: dp@tlscontact.com

4.5. Use of cookies

When you browse this site, cookies may be stored on your device to be reused on future visits. Essential cookies are always used to ensure that the website functions properly. We may also use personalization cookies to recognize your preferences and analytical cookies to understand how the site is used and how we can improve its performance. You can choose to accept or decline non-essential cookies.

However, if you decline them, some features of the site may not be available or may not function properly.

Please read our Cookie Policy for additional information about the cookies we use, as well as related questions.

4.6. How long we store personal data?

We review our retention periods for personal data on a regular basis. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e., for the duration of the provision of the service, during your presence in our premises, for maximum 15 days regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations.

4.7. Who has access to your personal data?

Companies of the TLScontact Group or the Teleperformance Group

We may share your personal data with companies belonging to the TLScontact group and/or the Teleperformance group when this is necessary to process your requests, to provide services or to solicit your feedback on the quality of our services.

Third parties for legal reasons

We will share personal data with third parties:

• To comply with legal obligations and respond to requests from public authorities, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
• In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
• To protect our rights, users, systems, and services.

Independent service providers who work on our behalf

We may share your personal data with our independent service providers, contractors and other associated organizations in order to perform certain tasks and provide services to you on our behalf. We will only disclose personal data that is necessary for the performance of the service.

The independent service providers who participate in the provision of the services we offer to you are:

• technology providers that enable the processing of your request.
• providers and partners of services related to logistic, transport and delivery, and/or their partner establishments.

Before sharing personal data, we ensure that all service providers are bound by a contractual obligation and can prove to you that your personal data:

- will remain confidential and protected;

- is only stored for as long as is necessary to perform the service will never be used for purposes other than the performance of the requested service;

- will never be used by said third party for direct marketing purposes unless you consent.

4.8. Overseas transfer of your personal data

Due to the nature of our business, your personal data will be transferred outside the borders of the country in which you are applying. By applying for a visa or any other related service, the personal information that TLScontact collects on behalf of the relevant government or diplomatic mission will be transferred to the Czech Republic. The Czech Republic is included on the list of countries that ensure an adequate level of data protection, which is officially published by the Personal Data Protection Agency. We will never transfer your personal data in an unsafe or insecure way.

To back your visa application with associated services, we will also transfer your personal information within the TLScontact Group to locations inside the European Economic Area (EEA), all of which are included in the list of countries that guarantee a sufficient level of data protection, officially released by the Personal Data Protection Agency.

If we transfer your personal data to other countries whose applicable laws do not offer the same level of data privacy and protection, we will take measures to ensure that an appropriate level of data privacy and protection is provided, in accordance with legal requirements for the international transfer of personal data under Armenian law.

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your rights, which are as follows:

• Access – the right to access your personal data, obtain a copy of your personal data we currently hold.
• Rectify – the right to have your personal data rectified.
• Erase – the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data).
• Restrict – the right, in some cases, to restrict processing of your personal data.
• Withdraw – you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may stop the processing of any services that you requested or are currently enrolled in.

To exercise your rights related to your personal data, please contact our Data Protection Officer directly via the email address provided above, or via the 'Contact Us' page by filling in the request form and selecting 'Request regarding personal data' in the 'Reason for contact' field. 

For personal data collected in connection with your visa/immigration application, you can also exercise these rights by contacting the  Embassy of the Czech Republic in Yerevan.

All requests are free of charge.

Once your request has been submitted to TLScontact, we will send you confirmation that we have received it and will process or hand it over to our client without undue delay.

We or our client may contact you to clarify your request, seek additional information, or verify your identity before processing.

If you feel that your rights have been infringed, please contact our Data Protection Officer.

You also have the right to complain to a supervisory authority in your country. The contact information is available on the Personal Data Protection Agency link: https://www.moj.am/en/structures/view/structure/32

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

To offer you personalized services we use profiling with the information that you have provided to us, such as the age or location. We consider that we have a legitimate interest to conduct this profiling because the processing of these data is beneficial to you because it allows you to improve your user experience and access to our additional services in accordance with your characteristics.

The aforementioned Data Processors (our Clients i.e., Diplomatic Missions) may use profiling as well.

For more information about potential use of profiling by the Client, please contact the relevant Diplomatic Mission.

Our website may contain links to other websites. We are not responsible for the content or functionality of any of those external websites.

If an external website requests personal data from you (e.g., in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. We suggest you read the privacy notice of any website before providing any personal data.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact.

This website is not designed or intended for use by children under the age of 18. We do not knowingly collect any personal data from anyone under the age of 18 on this website without the prior, verifiable consent of a parent or guardian. Parents or guardians may, upon request, view the information provided by their child and require that it be deleted. Furthermore, all minors should obtain their parent's or guardian's permission before using or disclosing any personal data on this website or any other online resource.

We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy notice will always be posted on our website. In case of material changes we will inform you by any appropriate means.

Privacy Notice last updated May 4th 2026